FAQs

  • Our inflatables are custom all-white designs built for weddings, birthdays, and private events. We focus on elegance, cleanliness, and safety — not cartoon characters. Every rental includes delivery, setup, takedown, and professional service throughout Jackson and Josephine Counties.

  • Book directly through our online calendar. Select your unit, choose your date and time, and pay securely online. Your confirmation email includes setup details and our insurance requirements.

  • Full payment is due at booking.

    • Cancel 10+ days before your event for a full refund.

    • Cancel 4–9 days prior for a 50% refund.

    • Cancellations within 72 hours are non-refundable but may receive a credit toward a future booking.

  • Safety always comes first. If conditions are unsafe — heavy rain, lightning, or winds over 15 mph — you can reschedule or receive a full refund before setup. Once setup begins, refunds aren’t available, but we’ll help you reschedule quickly.

  • We need a flat, clear area (grass, turf, concrete, or asphalt) and one standard 110 V outlet within 100 feet.
    We provide tarps, cords, blowers, and all equipment — no surprises or hidden fees.

  • Delivery, setup, and takedown are included within one hour of Eagle Point, Oregon — including Medford, Central Point, White City, Jacksonville, Ashland, Rogue River, and Grants Pass.
    If your event is farther, contact us to discuss travel options.

  • Yes. All clients must provide event liability insurance naming Lunar Lux Events as an Additional Insured with at least $1 million in coverage.
    Event insurance protects you, your guests, and your venue — even if the party is at home.

    You can purchase coverage online in minutes from:

    • TheEventHelper.com

    • WedSafe.com

    • EventInsuranceNow.com

    • MarkelInsurance.com

    • eWedInsurance.com

  • Yes! Each unit has sewn loops for balloon garlands or banners. Please avoid tape, glue, confetti, glitter, or sharp objects.

  • Choose from two options:

    • Party Rental (4 hours) — perfect for birthdays and small events.

    • All-Day Rental (8 hours) — ideal for weddings and large gatherings.

    Both include setup and takedown time handled by our team.

  • We’re happy to help.
    📧 reservations@lunarlux.events  📞 541-224-7871

At Lunar Lux Bounce Houses, we combine boutique style with professional standards.

Below are quick answers to the most common questions about our rentals, service area, and event policies.