Frequently Asked Questions:
Bounce House Rentals in Southern Oregon

  • Yes! Lunar Lux offers complete self-service online booking available 24/7. You can search availability, reserve your date, pay your deposit, upload insurance certificates (if required by your venue), and manage all rental details through our online portal — no phone calls or emails needed. You'll receive instant confirmation and automated reminders as your event approaches.

  • Our inflatables are custom all-white designs built for weddings, birthdays, and private events. We focus on elegance, cleanliness, and safety — not cartoon characters. Every rental includes delivery, setup, takedown, and professional service throughout Jackson and Josephine Counties.

  • Book directly through our online calendar. Select your unit, choose your date and time, and pay securely online. Your confirmation email includes setup details and our insurance requirements.

  • Full payment is due at booking.

    • Cancel 10+ days before your event for a full refund.

    • Cancel 4–9 days prior for a 50% refund.

    • Cancellations within 72 hours are non-refundable but may receive a credit toward a future booking.

  • Safety always comes first. If conditions are unsafe — heavy rain, lightning, or winds over 15 mph — you can reschedule or receive a full refund before setup. Once setup begins, refunds aren’t available, but we’ll help you reschedule quickly.

  • We need a flat, clear area (grass, turf, concrete, or asphalt) and one standard 110 V outlet within 100 feet.
    We provide tarps, cords, blowers, and all equipment — no surprises or hidden fees.

  • Delivery, setup, and takedown are included within one hour of Eagle Point, Oregon — including Medford, Central Point, White City, Jacksonville, Ashland, Rogue River, and Grants Pass.
    If your event is farther, contact us to discuss travel options.

  • Yes. All clients must provide event liability insurance naming Lunar Lux Events as an Additional Insured with at least $1 million in coverage.
    Event insurance protects you, your guests, and your venue — even if the party is at home.

    You can purchase coverage online in minutes from:

    • TheEventHelper.com

    • WedSafe.com

    • EventInsuranceNow.com

    • MarkelInsurance.com

    • eWedInsurance.com

  • Yes! Each unit has sewn loops for balloon garlands or banners. Please avoid tape, glue, confetti, glitter, or sharp objects.

  • Choose from two options:

    • Party Rental (4 hours) — perfect for birthdays and small events.

    • All-Day Rental (8 hours) — ideal for weddings and large gatherings.

    Both include setup and takedown time handled by our team.

  • We’re happy to help.
    📧 reservations@lunarlux.events  📞 541-224-7871

  • Not at all! While we're happy to answer questions by phone, our online booking system lets you reserve your bounce house rental any time of day or night. Most customers prefer the convenience of browsing availability, selecting their rental, and completing payment online at their own pace — especially parents booking after kids' bedtime or event planners working outside traditional business hours.

  • Our self-service portal gives you complete control over your bounce house rental:

     

    • Book & Pay: Search real-time availability and complete your reservation with secure online payment

    • Upload Documents: Submit required insurance certificates directly through the portal

    • Manage Your Rental: View your booking details, delivery time, and event information anytime

    • Reschedule: Need to change your date? Handle it online in just a few clicks

    • Cancel: Process cancellations according to our weather guarantee and cancellation policy

     

    Everything you need, accessible 24/7 from any device.

  • Instantly! When you complete your online booking, you'll receive immediate email confirmation with all your rental details, delivery information, and next steps. You'll also receive automated reminder emails as your event date approaches. No waiting for callbacks or business hours — you'll have peace of mind the moment you click "Submit."

At Lunar Lux Bounce Houses, we combine boutique style with professional standards.

Below are quick answers to the most common questions about our rentals, service area, and event policies.